Freezing your virtual dollar card is a quick and secure way to protect your funds if you notice suspicious activity, unauthorised charges, or recurring debits you no longer want. It can also be triggered by the system for multiple failed transactions or usage on unauthorized platforms.
How to Freeze Your Card
Follow these steps to freeze your virtual dollar card:
Log in to your Pouchers app
Tap on Virtual Card, or click on the Cards tab at the bottom of your screen
Tap Manage (located below the card)
Toggle Freeze Card
A prompt to confirm if you will like to proceed
Enter your transaction PIN to confirm
✅ Your card will be frozen instantly, and no further transactions will be processed until you unfreeze it.
How to Unfreeze Your Card
Follow these steps to unfreeze your virtual dollar card:
Log in to your Pouchers app
Tap on Virtual Card, or click on the Cards tab at the bottom of your screen
Tap Manage (located below the card)
Toggle Unfreeze Card
A prompt to confirm if you will like to proceed
Enter your transaction PIN to confirm
✅ Your card will be unfrozen instantly, and no further transactions will be processed until you unfreeze it.
⚠️ Why Your Card May Freeze Automatically
If your card gets frozen even when you didn’t freeze it yourself, don’t worry — this is a security measure to protect your funds.
Your card may be automatically frozen if:
It’s used on unauthorised platforms
It’s used in restricted regions
There are two failed attempts on a high-risk merchant or platform
There’s an insufficient balance for a transaction
This helps prevent your card from being deleted or permanently restricted by our card provider.
👉 You can unfreeze your card yourself (see How to Unfreeze Your Card above) or reach out to support if you need help.
✅ Best Practices to Keep Your Card Active
To avoid card freezes, declines, or restrictions:
Use your billing address exactly as it appears in your app
Avoid payments on high-risk platforms (e.g., gambling, dating, or crypto-related sites)
Do not attempt transactions in restricted countries
Avoid repeated failed transactions, as they may trigger temporary holds
Always ensure your card has more funds than the amount you’re paying (to cover possible merchant charges)
Need Help?
If you need assistance with your card, kindly contact support through the in-app chat or send a WhatsApp message to 07042928777.
And we’ll be happy to help.