Transactions may sometimes take a little longer due to network or banking issues. If that happens:
Wait a few minutes — most delays resolve within 5–10 minutes.
Check your transaction history to confirm if it’s marked as Pending or Successful.
If the status hasn’t changed after a while:
Tap on the transaction and copy the Session ID.
Reach out to us via In-app chat or call our customer support on 02013309565 with the session ID and transaction details.
We’ll help escalate and resolve it as quickly as possible.