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What to Do If Your Transaction Is Delayed

Written by Ibukunoluwa Kohode

Transactions may sometimes take a little longer due to network or banking issues. If that happens:

  • Wait a few minutes — most delays resolve within 5–10 minutes.
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  • Check your transaction history to confirm if it’s marked as Pending or Successful.
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  • If the status hasn’t changed after a while:
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    • Tap on the transaction and copy the Session ID.
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    • Reach out to us via In-app chat or send us a WhatsApp message on 07042928777 with the session ID and transaction details.
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We’ll help escalate and resolve it as quickly as possible.

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