A pending transaction does not mean anything is wrong or that your money is missing. It simply means the transaction is still being processed.
Here are common reasons why this may happen:
1. NIBSS Downtime (Bank Network Delay)
This is a temporary issue from the Nigerian Inter-Bank Settlement System and affects all financial institutions. Once service is restored, your transaction will complete automatically.
2. Poor Network Connection
If your internet connection or the receiving bank’s network is unstable, it may cause a delay in processing.
3. System Glitch or Delay
Sometimes a delay may occur on our end due to temporary system load. This is usually resolved quickly.
Need Help?
If your transaction stays pending longer than expected, please reach out to Pouchers Support and we’ll be happy to assist.