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How to Reset or Change Your Password

Written by Ibukunoluwa Kohode
Updated over 3 months ago

This article guides you through:

  • Resetting your password if you’re locked out

  • Changing your password from within the app or website

If You Forgot Your Password

Don’t worry — you can reset it in minutes.

Steps:

  1. Click the "Reset Password" button on the login page

  2. Enter your registered email address

  3. Tap “Send password reset link”

  4. Check your email inbox for the reset link

  5. Click the link (you’ll be redirected to a password reset page)

  6. Enter your new password and tap “Reset Password.”

You can now sign in with your new password


How to Change Your Password (When Logged In)

On Your System

  1. Log in to your Pouchers account

  2. Click your profile icon

  3. Go to Account settings

  4. Select Change password

  5. Approve the action when prompted

  6. An OTP will be sent to your email

  7. Enter the OTP

  8. Create a new password

  9. Save your changes by clicking “Change password”

You have successfully updated your password.


How to Change Your Password (When Logged In)

On the App or Website

You can easily change your Pouchers password directly from the app whenever you need to. Just follow these steps:

  1. Log in to your Pouchers account

  2. Tap Accounts at the bottom-right corner

  3. Go to Account Settings

  4. Select Change Password

  5. An OTP will be sent to your registered email

  6. Enter the OTP to confirm the request

  7. Create your new password

  8. Tap Save Changes

You have successfully updated your password!

If you need any assistance, our support team is always here to help.

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