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How to Secure Your Pouchers Account (PIN, Biometrics, 2FA)

Written by Ibukunoluwa Kohode
Updated over 3 months ago

Your security is a top priority at Pouchers. We provide multiple layers of protection to keep your account safe, including

  • Biometric authentication (Fingerprint or Face ID)
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  • Two-factor authentication (2FA)
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  • A secure transaction PIN
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Below is everything you need to secure your account and manage your authentication settings.

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of protection to your account.

It requires two forms of verification:

  1. Your password or PIN (first factor)
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  2. A security token, such as:
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    • An OTP sent to your email, or
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    • A code generated by an authenticator app (second factor)
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This helps prevent unauthorised access even if someone knows your password.

How to Set Up 2FA

  1. Log in to your Pouchers account
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  2. Go to Account
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  3. Tap Account Settings
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  4. Select 2FA Authentication
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  5. Enter your account PIN
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  6. Choose how you want to receive codes:
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    • Email
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    • Authenticator app
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  7. A verification code will be sent to your email
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  8. Enter the code to complete setup

Your 2FA is now active.

Important Note

Each time you log in, a code will be sent to your email, and you must enter it to access your account.

How to Turn Off 2FA

  1. Log in to your Pouchers account
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  2. Go to Account
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  3. Tap Account Settings
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  4. Select 2FA Authentication
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  5. Toggle 2FA Off at the bottom of the screen
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  6. Enter the OTP sent to your email
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  7. Confirmation completes the process

Your 2FA has now been successfully disabled.

Biometric Authentication (Fingerprint or Face ID)

Biometrics allow you to log in or approve payments quickly using fingerprint or facial recognition.

How to Set Up Biometrics

  1. Log in to your Pouchers account
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  2. Go to Account
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  3. Tap Account Settings
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  4. Select Biometric Authentication
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  5. Toggle on biometrics for:
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    • Login
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    • Payments
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  6. Follow your device's prompt to complete setup

Your biometric authentication is now active.

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