Having trouble verifying your BVN? Here are some common reasons your verification may fail.
1. Your name doesn't match your BVN
This is one of the most common reasons for failed BVN verification.
The name on your Pouchers account should match the name registered with your BVN.
Example
Correct:
First Name: John
Last Name: Doe
Possible causes of a mismatch:
Entering your first and middle names together when they are registered differently on your BVN
Using a nickname instead of your official name
Misspelling your name
Using a different name from the one registered with your BVN
If your name does not match your BVN, update your personal information before trying again.
2. You're using a nickname
Your Pouchers account should be registered with your official name.
Incorrect: Jay
Correct: James
Your name should match the details registered with your BVN.
3. Your BVN is incorrect
Make sure you enter the correct 11-digit BVN. Even one incorrect digit can cause your verification to fail.
4. Your selfie could not be verified
When taking your selfie:
Stay in a well-lit area.
Make sure your face is clearly visible.
Remove sunglasses, face coverings, or anything that obstructs your face.
Follow the on-screen instructions carefully.
5. There may be a temporary technical issue
Sometimes, verification may fail due to a temporary system issue.
If your details are correct, wait a few minutes and try again.
Before trying again, check that:
Your name matches the name on your BVN.
You are using your official name.
You entered the correct 11-digit BVN.
Your selfie is clear.
Still having trouble?
If your BVN verification continues to fail after you've confirmed your details, contact our Support team via the in-app chat or send a whatsapp message to 07042928777.