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What to Do If You Suspect Fraud on Your Account

Learn what to do if you notice suspicious activity on your Pouchers account, including how to freeze your card, secure your account, change your password or PIN, and contact our support team.

Written by Ibukunoluwa Kohode

If you notice any suspicious activity on your Pouchers account, take the following steps immediately:

  1. Freeze your card: If you suspect unauthorised card transactions, freeze your card immediately. Follow our guide on How to Freeze Your Card to learn how.

  2. Secure your account: If you suspect your account has been compromised, contact our support team immediately for assistance.

  3. Change your password or PIN: Update your login password or transaction PIN if you believe they may have been compromised.

  4. Enable additional security: Turn on biometric authentication or two-factor authentication (2FA) if you haven’t already.

  5. Contact our support team: Reach us through any of the following channels:

    • In-app chat: Contact us directly through the Pouchers app.

    • WhatsApp: 0704 292 8777

    • Email: [email protected]

  6. Provide relevant details: Share transaction references, dates, or screenshots, if available, to help us investigate.

Our support team will review your report and guide you through the next steps to help secure your account and address the issue.

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