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How Secure Is My Money on Pouchers?

Learn how Pouchers helps protect your money and personal information, who holds your funds, and how to secure your account with verification, two-factor authentication, and biometric security.

Written by Ibukunoluwa Kohode

At Pouchers, protecting your account and personal information is important to us. We provide security features and work with regulated financial partners to support the services available on our platform.

How We Help Keep Your Account Secure

  • KYC Verification: We verify users to help prevent fraud and impersonation. Learn more in our guide to Verifying Your Pouchers Account.

  • Data Encryption: Pouchers uses encryption to help protect your information.

  • Fraud Monitoring: We use fraud-monitoring measures to help identify suspicious activity.

  • Two-Factor Authentication (2FA): Add an extra layer of protection to your account. Learn how to enable Two-Factor Authentication (2FA).

  • Biometric Authentication: Enable fingerprint or face recognition on a supported device for added account security.

Who Holds My Money?

Pouchers provides access to financial services through regulated partners. Here is the regulatory information published on our website:

Pouchers is a licensed financial technology company and cross-border payment facilitator in the US, registered with FinCEN as a Money Services Business (Registration Number: 31000328592150).

Pouchers does not directly custody fiat funds. All fiat services are delivered through licensed financial institutions and regulated partners, with stablecoins used solely as the settlement layer.

How You Can Protect Your Account

You can also take steps to keep your account secure:

  • Never share your password, transaction PIN, or verification codes with anyone.

  • Keep your login details private, even if someone claims to represent Pouchers.

  • Enable two-factor authentication and biometric authentication where available.

  • Review your transaction history regularly.

  • Contact our support team immediately if you notice suspicious activity or transactions you did not authorise.

Need Help?

If you have concerns about your account security or a transaction, contact our support team through any of these channels:

  • In-app chat: Contact us directly through the Pouchers app.

  • WhatsApp: 0704 292 8777

  • Email: [email protected]

If you suspect unauthorised card activity, freeze your card immediately and contact our support team for assistance.

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